Who is behind CertaPro Painters of Hamilton?
Bob Walker is the dedicated franchise owner/ operator of CertaPro Painters Hamilton. He has a background of over 30 years in retail management, both domestically and internationally. As a homeowner himself, Walker sees himself in the shoes of his clients and ensures that whatever is important to them becomes important to the crew that is painting.
What is CertaPro Painters of Hamilton?
CertaPro Painters was “Born in Canada”, as they are often tagged. Beginning operations back in 1991 in Mississauga, Ontario, CertaPro Painters began to sprout up various franchise businesses throughout different parts of Canada. It was easy to see that there was a successful model here in offering a consistent and professional painting service, and that the growth potential could continue to scale but would have to go beyond the Canadian borders to do so. The senior leadership at the time could see that there were big differentiators between CertaPro Painters and other contractor painting companies, quite simply by carrying through on their promises and providing an exceptional experience! Today CertaPro Painters is the largest residential painting contractor in North America. The backbone of the company is its operational requirement to deliver “the Brand of Certainty” to both its franchisees and its customers. Focused business planning, a technology platform that provides real-time information on local and national business performance, assertive local marketing, and national brand marketing have created an engine of growth and real excitement in this huge business category.
Bob Walker now has a number crews and painters with a bench strength that offers a wide range of services and skill sets to meet the ever growing needs of his customers. They are proud craftsmen that are interested in what’s important to the customer. Just as their slogan boasts, “Because Painting is Personal “, they’re keen to deliver a job that is above and beyond what their customers are expecting from when you first come in contact with them until you sign-off on your completed project. As Walker explains it, “When you call us in to have your home or business painted, you should already expect that we do a great job because that’s our vocation. What folks don’t expect is our attention to details –at a personal level. Here’s a simple example of what I mean. We always inquire if there are pets in the home because we don’t want to open the door and lose your cat or planning the logistics of painting several rooms in a home is actually about what’s easier for the customer and not what’s easier for our crews. Oddly enough, people have expectations of being treated a certain way when a contractor comes to do work in their home and unfortunately, they are surprised at the level of detail that we go to so we can be as inobtrusive as possible. I have to say however, the simple stuff like that makes people really happy. The bottom line is that we want the same outcome that they do”.
Service levels are not just something that CertaPro Painters’ customers experience during the actual painting project. Walker explains, “we answer the phone when you call; we show up on time (for the estimate and to do the job when we say that we’ll do it; your project is managed by a professional; our Quality Assurance Team calls back after the paint has dried; we provide a two year written warranty and we’re fully insured (not such a common item on the standard list of a typical painting contractor).”
It was the corporate culture and values that were one of the first things that drew Walker’s attention to explore the opportunity of purchasing a CertaPro Painters franchise in his native home of Hamilton, Ontario. Having served in the retail sector for the greater part of his career, his own values easily aligned with that of the CertaPro Painters team’s core values. They are as simple and as important as:
· Always deliver what we promise
· Respect the individual
· Have pride in what you do
· Practice continuous improvement
What does CertaPro Painters specialize in?
CertaPro Painters offers many services for both commercial and residential properties:
· Interior painting
· Exterior painting
· Wood staining for decks, railings, stairs, fences, etc.
· Light carpentry
· Drywall replacement or repair
· Free estimates
· Free colour consultations
What does Bob Walker and his team enjoy about their work?
At CertaPro Painters Hamilton, they enjoy bringing people’s vision to a reality and a smile to their faces Because Painting is Personal.
Quick Tip from CertaPro Painters of Hamilton:
When performing home maintenance or renovations, please leave painting to the experts! CertaPro Painters makes it easy to book a free estimate (either online or by phone).
Showcase:
In these photos, you’ll see the transformation of the homeowners house front. It’s primarily an EIFS substrate (synthetic stucco) but also included the garage door and frame and the columns which were in poor condition.
A common problem with 20+ year aluminum siding is that after time, the paint begins to chalk and often the surface becomes pitted from oxidization. With proper cleaning and a good quality paint, the outcome of painting your siding can be quite rewarding and much more cost effective than replacing it. This home had both vertical and horizontal siding on the front of it which allowed the homeowner to choose an accent colour that would also add to the more modern look of the home.
This was a home with darker colours in it originally. Changing to lighter colours in areas that are not lit that well or do not get exposure to sunlight can really make a difference to the appearance and visibility.
So you’ve got a colour on your walls that doesn’t go with the rest of your home and you want to modernize your trim work. It’s not that hard to do. Take a chance! We also offer the services of a professional Design Expert.
Using softer, lighter colours in your space can give the illusion that the room has more space to it, making it appear more welcoming and less confining. You know what they say, “It’s all about Shui. -Feng Shui, that is.
Have you used CertaPro Painters of Hamilton? Tell us about your experience here!
