How familiar are you with your HVAC warranty? Contractors taking advantage of ignorant homeowners is an increasingly common trend in the HVAC service industry and it’s something you really need to be aware of heading into this winter season.
The cold weather obviously puts a strain on your central heating, and sometimes furnaces breakdown. What happens though, when the contractor you call to take care of the problem charges you for parts that are actually still under your manufacturer’s warranty?
This is a highly unpleasant situation that you will want to avoid at all costs to save expense and aggravation this winter. With that in mind, eieihome.com spoke at length about this issue with Adam Saunders of Martino HVAC, a local industry leader in the heating and cooling industry.
Here’s what you need to know:
- Don’t panic: “ You can hardly be blamed for wanting an immediate fix when your furnace breaks down on a cold winter’s night, but it’s important not to overlook your warranty” Saunders explains. Replacement of a common furnace motor component can run about $500 and when people rush into calling contractors before confirming their warranty, they may be paying unnecessarily.
- Check your homeowner’s manual: “If you are unsure whether or not the item being serviced is under warranty, remember that the installing contractor would have left you a homeowner’s manual.” Saunders explains. This is common practice at the time of installation of a new piece of equipment.
- Don’t hesitate to consult the manufacturer if you’re unsure: “In lieu of a homeowner’s manual, or if any confusion exists, do not hesitate to reach out to the manufacturer of the equipment in question” Saunders explains. Your manufacturer, rather than your contractor, should be your most trusted source of warranty related information in the event of dispute or confusion.
- Keep your warranty intact: “ It is incredibly important for homeowner’s to be familiar with the terms of their warranty.” Saunders explains. Neglecting to complete annual maintenance or attempting to modify your equipment in anyway may void your warranty, which means it is incredibly important to properly maintain your HVAC systems.
Warranties are there to help you, not to hurt you, but you have to keep aware of their intricacies to ensure you can take full advantage of them. Hopefully today’s article has given you the gentle reminder you needed to double check the status of not only your HVAC systems, but your warranties as well. If your warranty calls for annual maintenance and you haven’t had it done yet, don’t hesitate to rely on Martino HVAC, a family operated business with 28 years of history in the GTA. They can be contacted via the contractor directory here on eieihome.com