Who is behind Mr Rooter of Greater Toronto?
Derek Moreland served his plumbing apprenticeship in Scotland and immigrated to Canada in 1980. Soon after immigrating to Canada he earned his Master Plumber’s License, and in 1995 he established the Toronto Mr Rooter Plumbing Franchise, which he now operates with his wife Pamela Moreland and their son, Sean Moreland.
What is Mr Rooter?
The Mr Rooter franchise was established in 1970 and is a full-service plumbing and drain cleaning company with approximately 300 franchises worldwide and is recognized by Entrepreneur magazine as a “Franchise 500.”
Moreland has 14 service Technicians and 26 employees and services Brampton, North York, Scarborough, Toronto – East and Toronto – West.
Derek Moreland, as well as other Mr Rooters, work hard to deliver the highest level of customer service, in fact, it’s their “number one priority!” They call it “World Class Customer Service” because they truly believe it is unmatched in the plumbing industry.
The customer service all starts when a homeowner calls a Mr Rooter office.
Mr Rooter ensures that a customer is greeted by a friendly voice that understands the customer’s situation and makes sure that the customer is the priority, and that the appointment fits in to the customer’s schedule!
When the plumbing professional arrives the customer will find them to be accommodating and friendly. Not only that, but they will also wipe their feet on the door mat that is provided, and put on shoe covers before entering the homeowner’s home.
Derek Moreland is proud to practice the Mr Rooter’s philosophies and ensures that his plumbers talk to the homeowner and not just at them. Mr Rooter’s Plumbers inform the homeowner about all their options and pricing details before the plumbing work is even started.
Mr Rooter has received the Consumers Choice Award Winner from 2003 to 2011, and the GTA Mr Rooter is also the only ISO certified plumbing company in Ontario.
What does Mr Rooter specialize in?
Mr Rooter GTA specializes in a long list of services:
Excellent Customer Service
Fast, efficient 24/7 emergency service
Multiple underground drain replacement solutions
Trench-less Main Sanitary Drain Replacement and FORMA DRAIN – a fast, economical and durable trench-less technology for all kinds of conduits, underground or process piping
Pipe bursting: replacement of underground drains and water services with minimal excavation
What does Derek Moreland and his team enjoy about their work?
At Mr Rooter Plumbing, they enjoy working with a wonderful team of professionals and providing exceptional customer service.
Quick Tip from Mr Rooter:
When performing home maintenance or renovations, please leave plumbing to the experts! Mr Rooter Plumbing can generally come out to the customer within two hours of calling their office.
Additional Information about Mr Rooter GTA:
Credentials & Financial information:
Master Plumbing License #P 1735
Toronto Contractor License # T94-0239829
Cross Connection / Back-Flow License: 09044
ISO 9001:2008 Registered Firm
WHMIS, Confined Space Entry
Derek Moreland, Owner and President of Mr Rooter Plumbing GTA, together with members of the parent company, The Dwyer Group, partnered with the 3M Company on a mission trip to Haiti following the earthquake in 2010, to educate and help local people obtain purified drinking water. Check out the video below to find out more.