If your home needs new windows, you’ll likely turn to a contractor that’s been in business for years. That doesn’t guarantee the person installing your windows knows how to do it right. We spoke to Wayne Palmer of George Kent Home Improvement about window installation education and the importance of working with a certified window installer.
All about the Window Wise program
A window cannot operate properly if it’s not installed correctly. The Window Wise TM training program is in place to educate installers on how to properly install a window, giving homeowners some peace of mind knowing their windows are being installed by a qualified person with a superior understanding of the installation process.
Each window project that’s completed by a Window Wise certified installer and the company they work for is registered with Window Wise, a program of the Siding and Window Dealers Association of Canada (SAWDAC). Window Wise will conduct random home inspections on registered products to ensure the installation was done correctly. Should they notice an error, they’ll be in touch with the contracting company to fix it, says Palmer.
“The program gives homeowners a five-year transferrable warranty,” states Palmer. If something goes wrong with the window during this time and the original contractor is out of business, it’s covered by the association for five years no questions asked.”
The warranty applies to the labour and the manufacturer replaces any defective product, assures Palmer.
Why there’s a need for Window Wise certified installers
When Palmer worked on the manufacturing side of the window industry, a survey suggested at least 80 per cent of problems that occur with the window are a direct result of improper installation.
“A lot of window companies think they know how to do it,” he says. “If I learned how to put in a window 20 years ago, that doesn’t mean I’m doing it right now. We are in an industry that is constantly evolving and improving.”
This is precisely the reason why the Window Wise certification program is in place, and George Kent fully supports the association’s objectives.
“We’re big on training and education,” says Palmer, adding all window installers at George Kent must be certified. “Even our salespeople have taken the course. It’s not required, but it helps them better understand how windows should be installed.”
Palmer is on the board of directors of Window Wise, which shows his support and dedication to the program.
Is your window expert certified?
Homeowners can visit the Window Wise website for a list of manufacturers and contractors that have been certified by the association, says Palmer. There, you’ll see George Kent Home Improvement listed within the GTA.
Speak to the experts at George Kent about your next window project. Visit George Kent Home Improvement online for more information!