Was getting a basement renovated and asked a few contractors for a QUOTE.
Two of them sent what I assumed was their quote via e-mail. I couldn't properly open DMB's quote but was able to see his final total and most of the breakdown.
While he wasn't the cheapest, from his initial meeting, I thought he was the more knowledgeable of those I had invited.
His work was satisfactory and I had no complaints about it.
B U T
Having budgeted for the supposed 'quote' - which is what I had ASKED for I was shocked when he came over $3,000 OVER his 'quote'
He then told me he had given an 'ESTIMATE' and that he was legally within his rights to charge a given percentage over that.
I will NEVER use this company again NOR would I have him back in my home NOR will I recommend him.
Next time I will demand a hard copy of the QUOTE and insist that it IS a quote, NOT an estimate
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