Our rep, was a trainwreck. Between the lack of eye contact (he constantly deferred to my husband, instead of realizing that I was the one paying and deciding), the lack of communication, and careless errors that he made...he was just awful. Our stucco trades were delayed because we were waiting on the front door that took 2.5x as long to arrive as it was promised to. One window came with the wrong colour casing. He never calls back, and is never in the office when I call.
Regarding the product, that is why the company gets 2 stars. The price is very fair, and the product is beautiful. We have gotten so many compliments on our windows.
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