I'd like to say that we had managed to have work done by Knox. They seemed knowledgeable and helpful at the outset. That said, they missed the first appointment to see and quote on the job. Excuses were given (things happen) and a second appointment was made. That appointment was kept (late, but again, traffic happens) and a quote was promised. It never materialized despite repeated messages and attempts at contact.
I don't know whether they are so busy they can throw away work or just found our job too small to be bothered with. It would have been nice if they'd just said up front that they weren't going to quote. We were disappointed. They made a very positive first impression and we thought they would have been people we could trust to provide a job well done.
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